Return-Path: Delivered-To: bruce@ceruleanvilla.com Received: from p3plcpnl0536.prod.phx3.secureserver.net by p3plcpnl0536.prod.phx3.secureserver.net (Dovecot) with LMTP id +eUXMpbgAVljMAAAeABANA for ; Thu, 27 Apr 2017 05:14:14 -0700 Return-path: Envelope-to: bruce@ceruleanvilla.com Delivery-date: Thu, 27 Apr 2017 05:14:14 -0700 Received: from mail-oi0-f50.google.com ([209.85.218.50]:35000) by p3plcpnl0536.prod.phx3.secureserver.net with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128) (Exim 4.88) (envelope-from ) id 1d3iJK-0005Bw-OO for bruce@ceruleanvilla.com; Thu, 27 Apr 2017 05:14:14 -0700 Received: by mail-oi0-f50.google.com with SMTP id j201so34846863oih.2 for ; Thu, 27 Apr 2017 05:13:54 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=caribbeancustomelectronics-com.20150623.gappssmtp.com; s=20150623; h=from:message-id:mime-version:subject:date:references:to:in-reply-to; bh=OccRFWB3PUjI39I8FLaohhdXQug5k4CrMK0nh5vZDMY=; b=NS5jzfMFTr2kfthVEIfKckIBg2DYjXDhieUDK7uOHezH14kJGiptz0tFRmGrtJxGfo 8WiMXlbwLbH5X2AWPVXvFMSUuuDniRClIWlu9vyBlg21jTPQxnDPTrUEymUfnGZpBkrd QfwQuVLtmn+xGpxvYEU6RhRBAewzhO0sh71auf+0tDOGi6nEkSQo9gIwMZWGCBttpMon n3zX0emvJdzSPjW/RMrVUcbtrUXGVcalr8s+inaEIi7c7OC1OtKaittPDdDZpi1IowQL YhRngLSi0a89M2PFJWkGIeHZ5ETetOe1Rg6wBYVnabFDW4Ow3VwVOd2qLgOf2xt9X0DM qZ0w== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:from:message-id:mime-version:subject:date :references:to:in-reply-to; bh=OccRFWB3PUjI39I8FLaohhdXQug5k4CrMK0nh5vZDMY=; b=eQ0KUXHFtyiXdWmFOlZGSFz86RI5l6sUOu5mfNx/CSCSCw8fOGojSRTjBDiuk5PmEh RIk2aaliyyaxaHg0bLeJDOsnNeyvQqGXoIhzb+zZhFO9sl35hmNS1iKdCTnIu4rHe4zP 99AkIv81p6RP45HHQ8lgUw6fqphvAHBp3vFXQh5dX7Qp24VL3FHMb5HwRgFME+0ux5S/ f1o5P9XHRf7AUohznO/Q3WRxdApLnTPrXNd/zXSHnEZnv1Xwn4cjW8KfRiPKdpcZnB54 P0iI3Nt8jvVpMDPNLkha9wXVezFTxu2OSxciKhsVjsfUaVgqErilkDIJ2/T/EsTeeoXa bRCA== X-Gm-Message-State: AN3rC/6I3PJsdpmC/nUr8hJERhH0VwnYjpX3ZEwzSe1JNsXx5NsHZKDh SmGyioAMnIY422ujMU0= X-Received: by 10.157.33.165 with SMTP id s34mr2566906otb.19.1493295213329; Thu, 27 Apr 2017 05:13:33 -0700 (PDT) Received: from ?IPv6:2602:306:321c:5cb0:48ef:2efe:ac6c:393d? ([2602:306:321c:5cb0:48ef:2efe:ac6c:393d]) by smtp.gmail.com with ESMTPSA id u23sm1068823otg.31.2017.04.27.05.13.31 for (version=TLS1 cipher=ECDHE-RSA-AES128-SHA bits=128/128); Thu, 27 Apr 2017 05:13:32 -0700 (PDT) From: Eric Roy Content-Type: multipart/alternative; boundary="Apple-Mail=_0CDC25FC-A1B5-4C63-AC56-4A54F1D0A1DD" Message-Id: Mime-Version: 1.0 (Mac OS X Mail 9.3 \(3124\)) Subject: Re: CCE Crestron Transition Date: Thu, 27 Apr 2017 08:13:30 -0400 References: <6AC9358C-68ED-4408-95FA-67394DCDE5FE@caribbeancustomelectronics.com> To: "bruce@ceruleanvilla.com" In-Reply-To: X-Mailer: Apple Mail (2.3124) --Apple-Mail=_0CDC25FC-A1B5-4C63-AC56-4A54F1D0A1DD Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Bruce, Thank you for the update please let me know if there is anything = I can do to help in the meantime. Please forward the UPS parts numbers = so I can provide you with a replacement option. Kind Regards, Eric Roy Jr. C.P.D., DMC-E4K Cedia Certified Professional Designer Crestron Digital Media Certified 4K Engineer KNX Certified Partner Chief Operating Officer C.C.E. Ltd. www.caribbeancustomelectronics.com = eric@caribbeancustomelectronics.com = Mobile: 954-608-2842 FaceBook=C2=A0 = / Twitter > On 26 Apr 2017, at 12:18, bruce@ceruleanvilla.com wrote: >=20 > Hi Eric, >=20 > Sorry, I have been preoccupied with guests at Cerulean for the last = two weeks. I have run the idea of changing maintenance companies with = the owner and am awaiting a reply. I will get back to you shortly. In = the meantime I will send you the model number of the UPS. Perhaps you = can send me a quote to ship a replacement from the US. >=20 > Thanks, >=20 > Bruce >=20 >> On Apr 18, 2017, at 9:41 AM, Eric Roy = > wrote: >>=20 >> Bruce, >>=20 >> Thank you for taking the time to meet with me and show me your = installation at Cerulean. The home is beautiful and the installation = seems to be a good fit for your needs. As the Local Crestron Dealer I = would very much like to assist you in transitioning your support to my = company and away from the original installer in the UK. Upon my visit I = was able to retrieve the existing programming file name and file path = which will assist us in gaining possession of the existing programming. = Additionally while I was onsite I was able to create a DM report from = your DM32X32RPS switcher which I have attached. I will forward this = report to Crestron support so they can review the information and track = the service history on this chassis to see if there are any existing or = open issues. Please compile a current list of issues you are seeing = onsite by room if possible and or known issues that have been = unresolved. Also please forward me the information on your existing UPS = systems so that I can suggest a replacement. >>=20 >> Lastly I suggest you start the conversation with your existing dealer = in the UK on how they typically transfer ownership. Below is a list of = items I suggest you request from them as a part of the handoff feel free = to include me in the conversation as necessary. Thanks again and I look = forward to working with you and your team. >>=20 >> Complete Crestron SIMPL Archives of all Programs >> Complete Crestron VTPro Files for all interfaces >> Complete Crestron Toolbox Address Books >> Complete Configuration / Programming Files for any other equipment=20 >> Complete Design Documentation and Drawings >> Complete System information i.e. (IP Tables, Network Information, = User Names, Passwords) >>=20 >> Existing Crestron Program Information >> MinimumCUZ:=20 >> TargetRack: AV3 with card cage >> ProgramBootDir: \SIMPL\app01 >> SourceFile: C:\Work\Perfect Integration\Cerulean\Cerulean V3 JH = 130117 >> ProgramFile: Cerulean V3 JH 130117.smw >> SystemName: Cerulean >> Programmer: Cody >> CompiledOn: 3/19/2017 3:24 PM >> CompilerRev: 3.03 >> SYMLIBRev: 1026 >> IOLIBRev: 1026 >> IOPCFGRev: 4.1.75 >> CrestronDBRev: 61.06.001.00 >> SourceEnvironment: SIMPL Windows v4.06.01 >> Type: User >> ProgramVersion:=20 >> ProgramIDTag: AV >>=20 >> Kind Regards, >> Eric Roy Jr. C.P.D., DMC-E4K >> Cedia Certified Professional Designer >> Crestron Digital Media Certified 4K Engineer >> KNX Certified Partner >> Chief Operating Officer C.C.E. Ltd. >> www.caribbeancustomelectronics.com = >> eric@caribbeancustomelectronics.com = >> Mobile: 954-608-2842 >> FaceBook=C2=A0 = / Twitter >>=20 >> >=20 --Apple-Mail=_0CDC25FC-A1B5-4C63-AC56-4A54F1D0A1DD Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Bruce,

= Thank you for the update please let me know if there is anything = I can do to help in the meantime.  Please forward the UPS parts = numbers so I can provide you with a replacement option.

Kind Regards,
Eric Roy Jr. C.P.D., = DMC-E4K
Cedia Certified Professional Designer
Crestron Digital Media Certified 4K Engineer
KNX Certified Partner
Chief Operating Officer = C.C.E. Ltd.
www.caribbeancustomelectronics.com
eric@caribbeancustomelectronics.com
Mobile: 954-608-2842
FaceBook / Twitter



On 26 Apr 2017, at 12:18, bruce@ceruleanvilla.com wrote:

Hi Eric,

Sorry, I have been = preoccupied with guests at Cerulean for the last two weeks.  I have = run the idea of changing maintenance companies with the owner and am = awaiting a reply.  I will get back to you shortly.  In the = meantime I will send you the model number of the UPS.  Perhaps you = can send me a quote to ship a replacement from the US.

Thanks,

Bruce

On Apr 18, 2017, at 9:41 AM, Eric Roy <eric@caribbeancustomelectronics.com> wrote:

Bruce,

Thank you = for taking the time to meet with me and show me your installation at = Cerulean.  The home is beautiful and the installation seems to be a = good fit for your needs.  As the Local Crestron Dealer I would very = much like to assist you in transitioning your support to my company and = away from the original installer in the UK.  Upon my visit I was = able to retrieve the existing programming file name and file path which = will assist us in gaining possession of the existing programming. =  Additionally while I was onsite I was able to create a DM report = from your DM32X32RPS switcher which I have attached.  I will = forward this report to Crestron support so they can review the = information and track the service history on this chassis to see if = there are any existing or open issues.  Please compile a current = list of issues you are seeing onsite by room if possible and or known = issues that have been unresolved.  Also please forward me the = information on your existing UPS systems so that I can suggest a = replacement.

Lastly I suggest you start the conversation with your = existing dealer in the UK on how they typically transfer ownership. =  Below is a list of items I suggest you request from them as a part = of the handoff feel free to include me in the conversation as necessary. =  Thanks again and I look forward to working with you and your = team.

Complete = Crestron SIMPL Archives of all Programs
Complete = Crestron VTPro Files for all interfaces
Complete = Crestron Toolbox Address Books
Complete = Configuration / Programming Files for any other = equipment 
Complete Design Documentation and = Drawings
Complete System information i.e. (IP = Tables, Network Information, User Names, Passwords)

Existing Crestron Program Information
MinimumCUZ: 
TargetRack: AV3 with card cage
ProgramBootDir: \SIMPL\app01
SourceFile: = C:\Work\Perfect Integration\Cerulean\Cerulean V3 JH 130117
ProgramFile: Cerulean V3 JH 130117.smw
SystemName: Cerulean
Programmer: = Cody
CompiledOn: 3/19/2017 3:24 PM
CompilerRev: 3.03
SYMLIBRev: = 1026
IOLIBRev: 1026
IOPCFGRev: = 4.1.75
CrestronDBRev: 61.06.001.00
SourceEnvironment: SIMPL Windows v4.06.01
Type: User
ProgramVersion: 
ProgramIDTag: AV

Kind Regards,
Eric Roy Jr. C.P.D., = DMC-E4K
Cedia Certified Professional Designer
Crestron Digital Media Certified 4K Engineer
KNX Certified Partner
Chief Operating Officer = C.C.E. Ltd.
www.caribbeancustomelectronics.com
eric@caribbeancustomelectronics.com
Mobile: 954-608-2842
FaceBook / Twitter

<Cerulean Villa - DM-MD32x32-RPS_xml.mht>


= --Apple-Mail=_0CDC25FC-A1B5-4C63-AC56-4A54F1D0A1DD--