Return-Path: Delivered-To: bruce@ceruleanvilla.com Received: from p3plcpnl0536.prod.phx3.secureserver.net by p3plcpnl0536.prod.phx3.secureserver.net (Dovecot) with LMTP id kQY1IOd0CFlOJAAAeABANA for ; Tue, 02 May 2017 05:00:39 -0700 Return-path: Envelope-to: bruce@ceruleanvilla.com Delivery-date: Tue, 02 May 2017 05:00:39 -0700 Received: from [209.59.90.217] (port=56775 helo=[172.20.10.2]) by p3plcpnl0536.prod.phx3.secureserver.net with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.88) (envelope-from ) id 1d5WTu-0005xK-ME; Tue, 02 May 2017 05:00:39 -0700 From: "bruce@ceruleanvilla.com" Message-Id: <38C61302-9BC8-4826-A68F-F06BBB8660EB@ceruleanvilla.com> Content-Type: multipart/alternative; boundary="Apple-Mail=_CAFA4CC9-D80F-4BF1-A7B3-5B8B1D085A6A" Mime-Version: 1.0 (Mac OS X Mail 10.3 \(3273\)) Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813. Date: Tue, 2 May 2017 08:00:25 -0400 In-Reply-To: Cc: Bruce Hearn , Luanne Ronquillo To: Esteban Zorrilla References: <7C1351B6-70E5-4014-8046-BD7C12F9565C@propertiesinparadise.com> <677692BC-0914-4CA6-A28C-948EDE93A177@ceruleanvilla.com> X-Mailer: Apple Mail (2.3273) --Apple-Mail=_CAFA4CC9-D80F-4BF1-A7B3-5B8B1D085A6A Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Esteban, That=E2=80=99s fine. But be aware it is important that we manage all = the features that are included in the Experience package. It requires = subtle direction so that clients don=E2=80=99t get carried away and make = it unprofitable. Also when speaking directly to the client is an = opportunity for me to get creative and that is when the real magic = happens....and also why we still have a 100% repeat rate! I often have = a genuine relationship with guests before they arrive and often get a = big hug when they step out of their limo on arrival. They instantly = feel comfortable the moment they arrive. Now for your questions: >> Address of the property Barnes Bay, West End, Anguilla AI-2640 >> Phone number 1(264) 497-8840 My Cell 1 (264) 235-8840 >> Check-in and check-out times 3 PM check-in 12 PM check-outs (no = flexibility on check in /possibly some flexibility on check-out) >> On-site contact =E2=80=A6will that be you? Yes, and the Household = Manager Athenia Wilson >=20 Thanks, Bruce > On May 1, 2017, at 11:54 AM, Esteban Zorrilla = wrote: >=20 > Hello Bruce, > Thank you for your reply! Thank you also for offering to communicate = directly with Mr. Shackelford. Unfortunately it is LaCURE=E2=80=99s = policy that I coordinate our clients=E2=80=99 pre-arrival arrangements. = Maybe I can start by gathering the group=E2=80=99s flight details and = initial requests, as well as share information about the property with = them, and then introduce you to them =E2=80=A6meet half way. > I look forward to your feedback. > Regards, > =20 > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: bruce@ceruleanvilla.com [mailto:bruce@ceruleanvilla.com]=20 > Sent: Friday, April 28, 2017 8:39 PM > To: Esteban Zorrilla > Cc: Bruce Hearn; Katie Hearn Properties in Paradise > Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. = June 3-10, 2017. RN5813. > =20 > Hi Esteban, > =20 > Thanks for reaching out with regards to the arrangements for the = Shsckelford Group. We need to begin planning for their stay right away. = I have found that it is much more efficient for me to be able to = communicate with the client directly unless you have an objection. It = is better for me to have a dialogue rather than answer the client=E2=80=99= s questions communicated through you. Please introduce me to your main = contact person with this group and I will handle their arrangements and = copy you. > =20 > Thanks, > =20 > Bruce > =20 > =20 > On Apr 28, 2017, at 2:37 PM, Esteban Zorrilla = > = wrote: > =20 > Noted; thank you! > Regards, > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: Katie in Paradise [mailto:katie@propertiesinparadise.com = ]=20 > Sent: Friday, April 28, 2017 12:29 PM > To: Esteban Zorrilla > Cc: Bruce Hearn > Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. = June 3-10, 2017. RN5813. > =20 > Hi Esteban,=20 > =20 > I forwarded this on to Bruce, who will be able to answer all your = questions regarding Cerulean. They had a check out today, he will be in = touch. > =20 > Warm Regards, > Katie Hearn=20 > Cell: +1 (264) 235-2818 > Office: +1 (264) 497-1964 > http://www.propertiesinparadise.com = >=20 >=20 > > =20 > =20 > =20 > =20 >=20 > =20 > On Apr 28, 2017, at 2:09 PM, Esteban Zorrilla = > = wrote: > =20 > Happy Friday Katie, > At your earliest convenience, can you please reply to my previous = email? > Thank you! > Regards, > =20 > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: Esteban Zorrilla=20 > Sent: Wednesday, April 26, 2017 2:42 PM > To: katie@propertiesinparadise.com = > Subject: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. June = 3-10, 2017. RN5813. > =20 > Hello Katie, > I hope all is well! > Mr. Shackelford would like to start planning his group=E2=80=99s stay = at Cerulean, June 3-10. Do you happen to have a concierge book for = Cerulean like the one you previously shared with me for Santosha? > Also, could you please share with me the following details? > Address of the property > Phone number > Check-in and check-out times > On-site contact =E2=80=A6will that be you? > I look forward to your reply. > Regards, > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > --Apple-Mail=_CAFA4CC9-D80F-4BF1-A7B3-5B8B1D085A6A Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hi Esteban,

That=E2=80=99s fine.  But be aware it is important that = we manage all the features that are included in the Experience package. =  It requires subtle direction so that clients don=E2=80=99t get = carried away and make it unprofitable.  Also when speaking =  directly to the client is an opportunity for me to get creative = and that is when the real magic happens....and also  why we still = have a 100% repeat rate!  I often have a genuine relationship with = guests before they arrive and often get a big hug when they step out of = their limo on arrival.  They instantly feel comfortable the moment = they arrive.

Now= for your questions:

  • Address of = the property  Barnes Bay, West = End, Anguilla AI-2640
  • Phone = number 1(264) 497-8840  My Cell = 1 (264) 235-8840
  • Check-in and check-out times = 3 PM = check-in  12 PM check-outs (no flexibility on check in = /possibly some flexibility on = check-out)
  • On-site = contact =E2=80=A6will that be you? Yes,= and the Household Manager Athenia = Wilson

Thanks,

Bruce


On May = 1, 2017, at 11:54 AM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:

Hello Bruce,
Thank you for your = reply! Thank you also for offering to communicate directly with Mr. = Shackelford. Unfortunately it is LaCURE=E2=80=99s policy that I = coordinate our clients=E2=80=99 pre-arrival arrangements. Maybe I can = start by gathering the group=E2=80=99s flight details and initial = requests, as well as share information about the property with them, and = then introduce you to them =E2=80=A6meet half way.
I = look forward to your feedback.
Regards,
 
Esteban = Zorrilla
Concierge
International +1 416 968 2374 ext. 539
Toll = Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com

122 Scollard Street, = Suite 304  Yorkville  Toronto Ontario  M5R 1G2 = Canada

 
 
 
From: bruce@ceruleanvilla.com [mailto:bruce@ceruleanvilla.com] 
Sent: Friday, April 28, 2017 8:39 = PM
To: Esteban Zorrilla
Cc: Bruce Hearn; Katie Hearn = Properties in Paradise
Subject: Re: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hi Esteban,
 
Thanks for reaching out with regards to the = arrangements for the Shsckelford Group.  We need to begin planning = for their stay right away.  I have found that it is much more = efficient for me to be able to communicate with the client directly = unless you have an objection.  It is better for me to have a = dialogue rather than answer the client=E2=80=99s questions communicated = through you. Please introduce me to your main contact person with this = group and I will handle their arrangements and copy = you.

 
Thanks,
 
Bruce
 
 
On Apr 28, 2017, at 2:37 PM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:
 
Noted; thank = you!
Regards,
Esteban Zorrilla
Concierge
International +1 = 416 968 2374 ext. 539
Toll Free +1 800 387 2726 = ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com

122 Scollard Street, = Suite 304  Yorkville  Toronto Ontario  M5R 1G2 = Canada

 <image004.png>
 
 
 
From: Katie in Paradise [mailto:katie@propertiesinparadise.com] 
Sent: Friday, April 28, 2017 = 12:29 PM
To: Esteban Zorrilla
Cc: Bruce Hearn
Subject: Re: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hi Esteban, 
 
I = forwarded this on to Bruce, who will be able to answer all your = questions regarding Cerulean.  They had a check out today, he will = be in touch.
 
Warm Regards,
Katie = Hearn 
Cell: +1 (264) 235-2818
Office: +1 (264) = 497-1964
http://www.propertiesinparadise.com


<image005.png>  <image006.jpg>
 
 
 

 

 
On = Apr 28, 2017, at 2:09 PM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:
 
Happy Friday Katie,
At your earliest = convenience, can you please reply to my previous email?
Thank you!
Regards,
 
Esteban Zorrilla
Concierge
International +1 416 968 2374 ext. 539
Toll = Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com
<image001.png><image002.png><image003.png>

122 Scollard = Street, Suite 304  Yorkville  Toronto Ontario =  M5R 1G2 Canada

 <image004.png>
 
 
 
From: Esteban Zorrilla 
Sent: Wednesday, April 26, 2017 = 2:42 PM
To: katie@propertiesinparadise.com
Subject: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hello Katie,
I hope all is well!
Mr. Shackelford would like = to start planning his group=E2=80=99s stay at Cerulean, June 3-10. Do = you happen to have a concierge book for Cerulean like the one you = previously shared with me for Santosha?
Also, could you please = share with me the following details?
  • Address of the = property
  • Phone number
  • Check-in and check-out times
  • On-site contact =E2=80=A6will that be you?
I look forward to your = reply.
Regards,
Esteban Zorrilla
Concierge
International +1 416 968 2374 ext. = 539
Toll Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com
<image001.png><image002.png><image003.png>

122 Scollard = Street, Suite 304  Yorkville  Toronto Ontario =  M5R 1G2 Canada

 <image004.png>
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<= /blockquote>

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