Return-Path: Delivered-To: bruce@ceruleanvilla.com Received: from p3plcpnl0536.prod.phx3.secureserver.net by p3plcpnl0536.prod.phx3.secureserver.net (Dovecot) with LMTP id sXTGAMgMCVljSAAAeABANA for ; Tue, 02 May 2017 15:48:40 -0700 Return-path: Envelope-to: bruce@ceruleanvilla.com Delivery-date: Tue, 02 May 2017 15:48:40 -0700 Received: from adsl-76-76-177-138.bras.anguillanet.com ([76.76.177.138]:56916 helo=[192.168.1.18]) by p3plcpnl0536.prod.phx3.secureserver.net with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.88) (envelope-from ) id 1d5gb1-0002Lh-26; Tue, 02 May 2017 15:48:39 -0700 From: "bruce@ceruleanvilla.com" Message-Id: Content-Type: multipart/alternative; boundary="Apple-Mail=_85FC2387-6F76-435D-BE87-9C89E3E81035" Mime-Version: 1.0 (Mac OS X Mail 10.3 \(3273\)) Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813. Date: Tue, 2 May 2017 18:48:36 -0400 In-Reply-To: Cc: Bruce Hearn To: Esteban Zorrilla References: <7C1351B6-70E5-4014-8046-BD7C12F9565C@propertiesinparadise.com> <677692BC-0914-4CA6-A28C-948EDE93A177@ceruleanvilla.com> <38C61302-9BC8-4826-A68F-F06BBB8660EB@ceruleanvilla.com> X-Mailer: Apple Mail (2.3273) --Apple-Mail=_85FC2387-6F76-435D-BE87-9C89E3E81035 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Esteban, Sounds like I need to get involved in planning two surprise events. I = don=E2=80=99t feel cutting and pasting emails will cut it. We have to = be sure Mr. Shackelford understands that entertainment is included for = one event. Everything of a general nature is on the website: = www.ceruleanvilla.com. Thanks, Bruce > On May 2, 2017, at 5:58 PM, Esteban Zorrilla = wrote: >=20 > Hello Bruce, > All duly noted; thank you! > Mr. Shackelford will be sending his complete guest list and flight = details by the end of this week. > Please note that Mr. Shackelford is planning this trip as a birthday = surprise for Mrs. Shackelford. Mrs. Shackelford=E2=80=99s two best = friends will be assisting. > =E2=80=9CI know we'll want to plan something for when Stefanie [Mrs. = Shackelford] arrives, and also something for dinner on her actual = birthday (June 6) - perhaps that's the best night for a beach barbecue? = Anyway, let's talk by email only, with Rhonda and Jessica's help, and = see how far that gets us.=E2=80=9D > As far as food and drinks, what do they need to plan in advance? Mrs. = Shackelford enjoys dirty martinis with blue cheese olives, and good = champagne. She is not a seafood eater, though many of the other guests = are, so they'll want good non-seafood for each meal. > Do you have information on activities, spa services, etc. that I can = share with them? > I will introduce you to Mr. Shackelford in my next email message. > Kind regards, > =20 > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: bruce@ceruleanvilla.com [mailto:bruce@ceruleanvilla.com]=20 > Sent: Tuesday, May 02, 2017 6:00 AM > To: Esteban Zorrilla > Cc: Bruce Hearn; Luanne Ronquillo > Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. = June 3-10, 2017. RN5813. > =20 > Hi Esteban, > =20 > That=E2=80=99s fine. But be aware it is important that we manage all = the features that are included in the Experience package. It requires = subtle direction so that clients don=E2=80=99t get carried away and make = it unprofitable. Also when speaking directly to the client is an = opportunity for me to get creative and that is when the real magic = happens....and also why we still have a 100% repeat rate! I often have = a genuine relationship with guests before they arrive and often get a = big hug when they step out of their limo on arrival. They instantly = feel comfortable the moment they arrive. > =20 > Now for your questions: > =20 > Address of the property Barnes Bay, West End, Anguilla AI-2640 > Phone number 1(264) 497-8840 My Cell 1 (264) 235-8840 > Check-in and check-out times 3 PM check-in 12 PM check-outs (no = flexibility on check in /possibly some flexibility on check-out) > On-site contact =E2=80=A6will that be you? Yes, and the Household = Manager Athenia Wilson > =20 > Thanks, > =20 > Bruce > =20 >=20 >=20 > On May 1, 2017, at 11:54 AM, Esteban Zorrilla = > = wrote: > =20 > Hello Bruce, > Thank you for your reply! Thank you also for offering to communicate = directly with Mr. Shackelford. Unfortunately it is LaCURE=E2=80=99s = policy that I coordinate our clients=E2=80=99 pre-arrival arrangements. = Maybe I can start by gathering the group=E2=80=99s flight details and = initial requests, as well as share information about the property with = them, and then introduce you to them =E2=80=A6meet half way. > I look forward to your feedback. > Regards, > =20 > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: bruce@ceruleanvilla.com = [mailto:bruce@ceruleanvilla.com ]=20 > Sent: Friday, April 28, 2017 8:39 PM > To: Esteban Zorrilla > Cc: Bruce Hearn; Katie Hearn Properties in Paradise > Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. = June 3-10, 2017. RN5813. > =20 > Hi Esteban, > =20 > Thanks for reaching out with regards to the arrangements for the = Shsckelford Group. We need to begin planning for their stay right away. = I have found that it is much more efficient for me to be able to = communicate with the client directly unless you have an objection. It = is better for me to have a dialogue rather than answer the client=E2=80=99= s questions communicated through you. Please introduce me to your main = contact person with this group and I will handle their arrangements and = copy you. > =20 > =20 > Thanks, > =20 > Bruce > =20 > =20 > On Apr 28, 2017, at 2:37 PM, Esteban Zorrilla = > = wrote: > =20 > Noted; thank you! > Regards, > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: Katie in Paradise [mailto:katie@propertiesinparadise.com = ]=20 > Sent: Friday, April 28, 2017 12:29 PM > To: Esteban Zorrilla > Cc: Bruce Hearn > Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. = June 3-10, 2017. RN5813. > =20 > Hi Esteban,=20 > =20 > I forwarded this on to Bruce, who will be able to answer all your = questions regarding Cerulean. They had a check out today, he will be in = touch. > =20 > Warm Regards, > Katie Hearn=20 > Cell: +1 (264) 235-2818 > Office: +1 (264) 497-1964 > http://www.propertiesinparadise.com = >=20 >=20 > > =20 > =20 > =20 > =20 >=20 > =20 > On Apr 28, 2017, at 2:09 PM, Esteban Zorrilla = > = wrote: > =20 > Happy Friday Katie, > At your earliest convenience, can you please reply to my previous = email? > Thank you! > Regards, > =20 > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > > =20 > =20 > =20 > From: Esteban Zorrilla=20 > Sent: Wednesday, April 26, 2017 2:42 PM > To: katie@propertiesinparadise.com = > Subject: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. June = 3-10, 2017. RN5813. > =20 > Hello Katie, > I hope all is well! > Mr. Shackelford would like to start planning his group=E2=80=99s stay = at Cerulean, June 3-10. Do you happen to have a concierge book for = Cerulean like the one you previously shared with me for Santosha? > Also, could you please share with me the following details? > Address of the property > Phone number > Check-in and check-out times > On-site contact =E2=80=A6will that be you? > I look forward to your reply. > Regards, > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > --Apple-Mail=_85FC2387-6F76-435D-BE87-9C89E3E81035 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hi Esteban,

Sounds like I need to get involved in planning two surprise = events.  I don=E2=80=99t feel cutting and pasting emails will cut = it.  We have to be sure Mr. Shackelford understands that = entertainment is included for one event.  Everything of a general = nature is on the website:  www.ceruleanvilla.com.

Thanks,

Bruce


On May 2, 2017, at 5:58 PM, = Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:

Hello Bruce,
All duly noted; thank you!
Mr. Shackelford will be sending his complete guest list and = flight details by the end of this week.
Please note that Mr. Shackelford is planning this trip as a = birthday surprise for Mrs. Shackelford. Mrs. Shackelford=E2=80=99s two = best friends will be assisting.
=E2=80=9CI know we'll want to plan something for when = Stefanie [Mrs. Shackelford] arrives, and also something for dinner on = her actual birthday (June 6) - perhaps that's the best night for a beach = barbecue?  Anyway, let's talk by email only, with Rhonda and = Jessica's help, and see how far that gets us.=E2=80=9D
As far as food and drinks, what do they need to = plan in advance? Mrs. Shackelford enjoys dirty martinis with blue cheese = olives, and good champagne. She is not a seafood eater, though many of = the other guests are, so they'll want good non-seafood for each = meal.
Do you have information on activities, spa = services, etc. that I can share with them?
I = will introduce you to Mr. Shackelford in my next email message.
Kind regards,
 
Esteban Zorrilla
Concierge
International +1 416 968 2374 ext. = 539
Toll Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com

122 Scollard Street, = Suite 304  Yorkville  Toronto Ontario  M5R 1G2 = Canada

 
 
 
From: bruce@ceruleanvilla.com [mailto:bruce@ceruleanvilla.com] 
Sent: Tuesday, May 02, 2017 6:00 = AM
To: Esteban Zorrilla
Cc: Bruce Hearn; Luanne = Ronquillo
Subject: Re: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hi Esteban,
 
That=E2=80=99s fine.  But be aware it is = important that we manage all the features that are included in the = Experience package.  It requires subtle direction so that clients = don=E2=80=99t get carried away and make it unprofitable.  Also when = speaking  directly to the client is an opportunity for me to get = creative and that is when the real magic happens....and also  why = we still have a 100% repeat rate!  I often have a genuine = relationship with guests before they arrive and often get a big hug when = they step out of their limo on arrival.  They instantly feel = comfortable the moment they arrive.
 
Now for your questions:
 
  • Address of the property  Barnes Bay, West End, Anguilla = AI-2640
  • Phone number 1(264) 497-8840  My Cell 1 (264) = 235-8840
  • Check-in and check-out times 3 PM check-in  12 = PM check-outs (no flexibility on check in /possibly = some flexibility on check-out)
  • On-site contact =E2=80=A6will that be you? Yes, and the Household Manager Athenia = Wilson
 
Thanks,
 
Bruce
 


On May 1, 2017, at = 11:54 AM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:
 
Hello Bruce,
Thank you for your reply! Thank you also for offering to = communicate directly with Mr. Shackelford. Unfortunately it is = LaCURE=E2=80=99s policy that I coordinate our clients=E2=80=99 = pre-arrival arrangements. Maybe I can start by gathering the group=E2=80=99= s flight details and initial requests, as well as share information = about the property with them, and then introduce you to them =E2=80=A6meet= half way.
I look forward to your = feedback.
Regards,
 
Esteban Zorrilla
Concierge
International +1 = 416 968 2374 ext. 539
Toll Free +1 800 387 2726 = ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com

122 Scollard Street, = Suite 304  Yorkville  Toronto Ontario  M5R 1G2 = Canada

 <image004.png>
 
 
 
From: bruce@ceruleanvilla.com [mailto:bruce@ceruleanvilla.com] 
Sent: Friday, April 28, 2017 8:39 = PM
To: Esteban Zorrilla
Cc: Bruce Hearn; Katie Hearn = Properties in Paradise
Subject: Re: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hi Esteban,
 
Thanks= for reaching out with regards to the arrangements for the Shsckelford = Group.  We need to begin planning for their stay right away. =  I have found that it is much more efficient for me to be able to = communicate with the client directly unless you have an objection. =  It is better for me to have a dialogue rather than answer the = client=E2=80=99s questions communicated through you. Please introduce me = to your main contact person with this group and I will handle their = arrangements and copy you.
 
 
Thanks,
 
Bruce
 
 
On = Apr 28, 2017, at 2:37 PM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:
 
Noted; thank you!
Regards,
Esteban Zorrilla
Concierge
International +1 416 968 2374 ext. = 539
Toll Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com
<image001.png><image002.png><image003.png>

122 Scollard = Street, Suite 304  Yorkville  Toronto Ontario =  M5R 1G2 Canada

 <image004.png>
 
 
 
From: Katie in Paradise [mailto:katie@propertiesinparadise.com] 
Sent: Friday, April 28, 2017 = 12:29 PM
To: Esteban Zorrilla
Cc: Bruce Hearn
Subject: Re: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hi Esteban, 
 
I = forwarded this on to Bruce, who will be able to answer all your = questions regarding Cerulean.  They had a check out today, he will = be in touch.
 
Warm Regards,
Katie = Hearn 
Cell: +1 (264) 235-2818
Office: +1 (264) 497-1964
http://www.propertiesinparadise.com


<image005.png>  <image006.jpg>
 
 
 

 

 
On Apr 28, 2017, at 2:09 PM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:
 
Happy Friday Katie,
At= your earliest convenience, can you please reply to my previous = email?
Thank you!
Regards,
 
Esteban Zorrilla
Concierge
International +1 416 968 2374 ext. = 539
Toll Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com
<image001.png><image002.png><image003.png>

122 = Scollard Street, Suite 304  Yorkville  Toronto = Ontario  M5R 1G2 Canada

 
 
 
From: Esteban Zorrilla 
Sent: Wednesday, April 26, 2017 = 2:42 PM
To: katie@propertiesinparadise.com
Subject: LaCURE Villas. Stephen = Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813.
 
Hello Katie,
I hope all is = well!
Mr. Shackelford would like to start planning his = group=E2=80=99s stay at Cerulean, June 3-10. Do you happen to have a = concierge book for Cerulean like the one you previously shared with me = for Santosha?
Also, could you please share with me the = following details?
  • Address of the property
  • Phone number
  • Check-in and check-out times
  • On-site contact =E2=80=A6will that be you?
    • I = look forward to your reply.
    Regards,
    Esteban Zorrilla
    Concierge
    International +1 416 968 2374 ext. = 539
    Toll Free +1 800 387 2726 ext. 539
    esteban.zorrilla@lacure.com  lacurevillas.com
    <image001.png><image002.png><image003.png>

    122 = Scollard Street, Suite 304  Yorkville  Toronto = Ontario  M5R 1G2 Canada

    <= /div>
    <= /blockquote>
    = --Apple-Mail=_85FC2387-6F76-435D-BE87-9C89E3E81035--