Return-Path: Delivered-To: bruce@ceruleanvilla.com Received: from p3plcpnl0536.prod.phx3.secureserver.net by p3plcpnl0536.prod.phx3.secureserver.net (Dovecot) with LMTP id eX2PNHKlE1lfFAAAeABANA for ; Wed, 10 May 2017 16:42:42 -0700 Return-path: Envelope-to: bruce@ceruleanvilla.com Delivery-date: Wed, 10 May 2017 16:42:42 -0700 Received: from adsl-69-57-248-104.bras.anguillanet.com ([69.57.248.104]:60927 helo=[192.168.1.4]) by p3plcpnl0536.prod.phx3.secureserver.net with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.88) (envelope-from ) id 1d8bFi-0006pe-8u; Wed, 10 May 2017 16:42:42 -0700 From: "bruce@ceruleanvilla.com" Message-Id: <4F2F11DD-D237-42D3-851A-0AFF0E254F13@ceruleanvilla.com> Content-Type: multipart/alternative; boundary="Apple-Mail=_A239529E-D155-423B-B4B5-C11FC0262CAD" Mime-Version: 1.0 (Mac OS X Mail 10.3 \(3273\)) Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813. Date: Wed, 10 May 2017 19:42:34 -0400 In-Reply-To: Cc: Bruce Hearn , "Jessica Steele (jessica-steele@sbcglobal.net)" , "Rhonda Keay (rhondakeay@hotmail.com)" , Esteban Zorrilla To: "ssjr2723@gmail.com" References: X-Mailer: Apple Mail (2.3273) --Apple-Mail=_A239529E-D155-423B-B4B5-C11FC0262CAD Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Dear Mr. Shackelford, Please allow me to introduce myself. I am Bruce Hearn, the Estate = Manager for Cerulean Villa now for over 15 years. I am delighted that = you have chosen Cerulean for your holiday in the Caribbean. My staff = and I look forward to serving you and providing your family with an = amazing vacation. =20 You have wisely selected the Cerulean Experience option which includes = just about everything you would want in a five star resort experience = without the worry of making any cost decisions during your stay. We are = pretty good at fulfilling last minute requests, however the more we have = planned in advance the better. If you haven=E2=80=99t done so already = please visit our website at = http://www.ceruleanvilla.com/rates-and-amenities = to see all the = features that are included in your rate. As you can see, there is so = much to do that you never have to leave the property. However, you = might want to consider other off-property activities for your group that = are available on Anguilla at an extra charge including dining = reservations, boat excursions, horseback riding, golf, scuba, fishing = and hikes on an uninhabited island. =20 Since you will be arriving in just over two weeks we should begin to = plan your stay as soon as possible. I understand that you want to keep = the trip a surprise for your wife and we can handle the details by = email, but don=E2=80=99t hesitate to give me a call on my cell phone = (264) 235-8840 if you need to. To get started please review the following questions and provide me what = information you can:=20 List of guests with children=E2=80=99s ages and bedroom assignments - = you can find floor plans on our website at the following link = http://www.ceruleanvilla.com/floorplans = ) Arrival and departure details. Are you flying into Anguilla or St. = Maarten? if flying into St. Maarten, a staff member will meet your group = at the airport and accompany you on a private charter boat to Anguilla. = I will arrange transportation to Cerulean Please let me know of any restrictions or preferences that the chef = should be aware of. I have the following information so far: Mrs. Shackelford enjoys dirty martinis with blue cheese olives. Good Champagne (Our house Champagne is Laurent Perrier - let me know if = you have another preference). Mrs. Shackelford does not eat seafood Would you like me to make any dining reservations for you at local = restaurants? I will be happy to advise you. I understand that this trip is a special celebration for the birthday of = Mrs. Shackelford and that we should plan something for the arrival night = and a beach BBQ for June 6. Do you have any specific ideas? Live music = entertainment for one event is included in your rate, however I can = arrange a band for your arrival night or any other event that you wish = for an extra charge. Also, we can add fireworks and other entertainment = for the birthday celebration at an extra charge if you wish.=20 Please let me know if you would like me to arrange the services of a = tennis pro, yoga instructor or and any other services at the property. We have our own in-house Carita Spa, so I am sure you will want to = schedule some treatments. Please let me have an idea of what time of = day and the number of treatments I should schedule. Can I book any outside activities for you such as golf, scuba, horseback = riding. I have access to range of boats and yachts for day excursions on = the water.=20 Let me know if you have any other requests of questions. =20 We look forward to welcoming you to Cerulean Villa! All the best, Bruce Hearn Estate Manager >=20 On May 9, 2017, at 7:08 PM, Esteban Zorrilla = wrote: Dear Mr. Shackelford, > As I previously mentioned to you, all of the information that you have = sent me I have shared it with Cerulean=E2=80=99s estate manager, Bruce = Hearn. Bruce feels that it is much more efficient to plan your arrival = and stay if he communicates directly with you, Jessica and Rhonda. I = have CC=E2=80=99ed Bruce in this message; Bruce=E2=80=99s email address = is bruce@ceruleanvilla.com . Bruce is = aware that this is a surprise trip for Mrs. Shackelford and that for now = you prefer all communications to be via email. You can work directly = with Bruce on stocking the villa with food items and on arranging your = first meals at the house. > Please CC me in your email messages as I will be assisting you and = Bruce when possible. > Kind regards, > =20 > Esteban Zorrilla > Concierge > International +1 416 968 2374 ext. 539 > Toll Free +1 800 387 2726 ext. 539 > esteban.zorrilla@lacure.com = lacurevillas.com > = = > 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >=20 > --Apple-Mail=_A239529E-D155-423B-B4B5-C11FC0262CAD Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8
Dear Mr. Shackelford,

Please allow me to = introduce myself.  I am Bruce Hearn, the Estate Manager for = Cerulean Villa now for over 15 years.  I am delighted that you have = chosen Cerulean for your holiday in the Caribbean.  My staff and I = look forward to serving you and providing your family with an amazing = vacation.
  
You have wisely selected the Cerulean = Experience option which includes just about everything you would want in = a five star resort experience without the worry of making any cost = decisions during your stay.  We are pretty good at fulfilling last = minute requests, however the more we have planned in advance the better. =  If you haven=E2=80=99t done so already please visit our website = at http://www.ceruleanvilla.com/rates-and-amenities to = see all the features that are included in your rate.  As you can = see, there is so much to do that you never have to leave the property. =  However, you might want to consider other off-property activities = for your group that are available on Anguilla at an extra charge = including dining reservations, boat excursions, horseback riding, golf, = scuba, fishing and hikes on an uninhabited island. =  

Since = you will be arriving in just over two weeks we should begin to plan your = stay as soon as possible.  I understand that you want to keep = the trip a surprise for your wife  and we can handle the = details by email, but don=E2=80=99t hesitate to give me a call on my = cell phone (264) 235-8840 if you need to.

To get started please review the following = questions and provide me what information you = can: 

  1. List of guests with children=E2=80=99= s ages and bedroom assignments - you can find floor plans on our website = at the following link http://www.ceruleanvilla.com/floorplans)
  2. Arrival and departure details.  Are you flying =  into Anguilla or St. Maarten? if flying into St. Maarten, a staff = member will meet your group at the airport and accompany you on a = private charter boat to Anguilla. I will arrange transportation to = Cerulean
  3. Please let me know of any restrictions or = preferences that the chef should be aware of.  I have the following = information so far:
    1. Mrs. Shackelford = enjoys dirty martinis with blue cheese olives.
    2. Good = Champagne (Our house Champagne is Laurent Perrier - let me know if you = have another preference).
    3. Mrs. Shackelford does not = eat seafood
  4. Would you like me to make any dining = reservations for you at local restaurants?  I will be happy to = advise you.
  5. I understand that this trip is a special = celebration for the birthday of Mrs. Shackelford and that we should plan = something for the arrival night and a beach BBQ for June 6.  Do you = have any specific ideas?  Live music entertainment for one event is = included in your rate, however I can arrange a band for your arrival = night or any other event that you wish for an extra charge.  Also, = we can add fireworks and other entertainment for the birthday = celebration at an extra charge if you wish. 
  6. Please let me know if you would like me to arrange the = services of a tennis pro, yoga instructor or and any other services at = the property.
  7. We have our own in-house Carita Spa, so = I am sure you will want to schedule some treatments.  Please let me = have an idea of what time of day and the number of treatments I should = schedule.
  8. Can I book any outside = activities for you such as golf, scuba, horseback riding. I have access = to range of boats and yachts for day excursions on the = water. 

    Let= me know if you have any other requests of questions.  

    We look forward to = welcoming you to Cerulean Villa!

    All the best,

    Bruce Hearn
    Estate = Manager





    On May 9, 2017, at 7:08 PM, Esteban Zorrilla <esteban.zorrilla@lacure.com> wrote:
    Dear Mr. = Shackelford,
As I = previously mentioned to you, all of the information that you have sent = me I have shared it with Cerulean=E2=80=99s estate manager, Bruce Hearn. = Bruce feels that it is much more efficient to plan your arrival and stay = if he communicates directly with you, Jessica and Rhonda. I have CC=E2=80=99= ed Bruce in this message; Bruce=E2=80=99s email address is bruce@ceruleanvilla.com. = Bruce is aware that this is a surprise trip for Mrs. Shackelford and = that for now you prefer all communications to be via email. You can work = directly with Bruce on stocking the villa with food items and on = arranging your first meals at the house.
Please CC me in your email messages as = I will be assisting you and Bruce when possible.
Kind = regards,
 
Esteban Zorrilla
Concierge
International +1 416 968 2374 ext. = 539
Toll Free +1 800 387 2726 ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com
<image001.png><image002.png><image003.png>

122 Scollard Street, Suite = 304  Yorkville  Toronto Ontario  M5R 1G2 = Canada


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