Return-Path: Delivered-To: bruce@ceruleanvilla.com Received: from p3plcpnl0536.prod.phx3.secureserver.net by p3plcpnl0536.prod.phx3.secureserver.net (Dovecot) with LMTP id LQf+DmtSGFmJMwAAeABANA for ; Sun, 14 May 2017 05:49:47 -0700 Return-path: Envelope-to: bruce@ceruleanvilla.com Delivery-date: Sun, 14 May 2017 05:49:47 -0700 Received: from [209.59.90.208] (port=52979 helo=[172.20.10.2]) by p3plcpnl0536.prod.phx3.secureserver.net with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.88) (envelope-from ) id 1d9sy2-0003BC-6m; Sun, 14 May 2017 05:49:47 -0700 From: bruce@ceruleanvilla.com Message-Id: Content-Type: multipart/alternative; boundary="Apple-Mail=_3F8635E6-46A8-4075-9C7D-F2BD456F79A8" Mime-Version: 1.0 (Mac OS X Mail 10.3 \(3273\)) Subject: Re: LaCURE Villas. Stephen Shackelford. Cerulean, Anguilla. June 3-10, 2017. RN5813. Date: Sun, 14 May 2017 08:49:46 -0400 In-Reply-To: Cc: Bruce Hearn To: Stephen Shackelford References: <4F2F11DD-D237-42D3-851A-0AFF0E254F13@ceruleanvilla.com> X-Mailer: Apple Mail (2.3273) --Apple-Mail=_3F8635E6-46A8-4075-9C7D-F2BD456F79A8 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Stephen, Good work! This information is very helpful. Please send the = additional arrival information when you have it. I have answered your = questions in red below. Generally, we can organize activities with = short notice, but we should plan the entertainment, fireworks, boats and = dinner reservations in advance. We should plan a quick phone call this = week to discuss the birthday celebration and work on the other details. = Let me know when it would be convenient.=20 All the best, Bruce > On May 13, 2017, at 5:05 PM, Stephen Shackelford > wrote: >=20 > Hello Bruce and Esteban, >=20 > Here's the current plan for arrivals, and bedroom assignments: >=20 > Stefanie and me - arriving June 3 on JetBlue 1487 into SXM at 3:38 pm; = Bedroom 9 (which appears to be the master bedroom, right?) Yes, this is = the best bedroom. >=20 > Jessica and Stan Steele - arriving June 3 into Anguilla (Jessica is = copied here and can send you her arrival details, but she'll definitely = be in before Stefanie and I get there); Bedroom 6 >=20 > Rhonda Keay - arriving June 3 into Anguilla at 6:45 pm (Rhonda is = copied here and can get you her flight number if needed); Bedroom 5 >=20 > Marc and Emily Lewin - arriving June 3 on Seaborne flight into = Anguilla from San Juan, at 1:05 pm; bedroom 8 >=20 > Stan and Naomi Orkin - arriving June 3 on Seaborne flight into = Anguilla from San Juan, at 1:05 pm; bedroom 7 >=20 > Fran and Greg Basbagill - arriving June 3 on Delta Air Lines 461 into = SXM at 12:55 pm (**very important to get them out of SXM before Stefanie = and I arrive, to keep the surprise!!); bedroom 4 >=20 > Christine and Mick Santoro - arriving June 4, I'm still waiting for = flight info from them; bedroom 2 >=20 > Ralph Sulser - arriving June 5 on American Airlines 2219 into SXM at = 3:13 pm; bedroom 1 >=20 > We may have two other couples coming, they haven't gotten back to me = definitively yet. I'll let you know as soon as I hear. Depending on = whether one or both of them are coming, we may need to use the separate = guest cottage. =20 >=20 > By the way, it looks like there's no door between bedrooms 3 and 4. = Is that right? And those are two twin beds? Can they be made into a = single queen? Bedrooms 3 & 4 connect though a shared bathroom. We can = set up bedroom 3 as a king if you want. >=20 > The first four couples are staying the entire time. The others are = staying for only part of the time. Do you need everyone's departure = info before we get there, or can people tell you when they get there? We = can handle departures with 24 hour notice. >=20 > On tennis and yoga, people may be interested in both, how far in = advance do we have to plan? Fortunately this is the off-season so = availability may not be a problem, so 24 hour notice should be = sufficient. >=20 > Fireworks are a great idea, would love to do that for her birthday = celebration on June 6! And some kind of live music that night, too. = What are our options for that? There are two options for fireworks. = There is a pre-packaged show that will get everyones attention for about = 5 minutes for around $3,000. A full =E2=80=9CFourth of July=E2=80=9D = show would start at $14,000 for 8 - 10 minutes. What is your preference = for live music: 1) background music, 2) dance music, 3) interactive = participatory music. One band is included in the rate, but you might = considered a steel drum band for your arrival dinner ($1,600). I have = some suggestions for the birthday celebration, but it might be easier to = speak on the phone. >=20 > All the other activities sound great, I'm sure some folks will want to = play golf, everyone will want some spa time (not sure when, though), and = Stefanie will almost certainly want to do a day trip on a boat. Do we = have to decide before we arrive, though? Same for dining reservations. = It's hard to plan without Stefanie's input! If you could let us know = what sorts of activities we need to book in advance, and how much in = advance, that would be very helpful. Then Rhonda, Jessica and I could = put our heads together and make some decisions. The nice boats are in = short supply. The range is about $900 for a half day excursion to = $15,000 for a full day on a nice yacht. You have also a choice between = power and sail. Power boats tend to be limited to 12 passengers due to = licensing and insurance. Please give me some guidance and I will start = looking for a boat for you. Other activities should be available with = 24 hour notice. Dining reservations for large parties will be more = difficult. Best to make those in advance. > I'll get back to you with some more food thoughts, but I don't have to = plan the full week's worth of food in advance, do I? I had assumed I = need to let you know what we want stocked for the first few days, but = then Stefanie could speak up when we get there and plan meals for the = last several days of the trip (other than the birthday dinner on June 6, = which we'll plan via email). You get involved with menu planning as much = as you want, but typically Chef Estelle only needs any food restrictions = and preferences to get started. She can tweak the menus once you = arrive. >=20 > Thanks both of you, can't wait for this trip! And happy to set up a = call for this week if that's easier than email. >=20 > --Stephen >=20 >=20 >=20 > On Wed, May 10, 2017 at 7:42 PM, bruce@ceruleanvilla.com = > wrote: > Dear Mr. Shackelford, >=20 > Please allow me to introduce myself. I am Bruce Hearn, the Estate = Manager for Cerulean Villa now for over 15 years. I am delighted that = you have chosen Cerulean for your holiday in the Caribbean. My staff = and I look forward to serving you and providing your family with an = amazing vacation. > =20 > You have wisely selected the Cerulean Experience option which includes = just about everything you would want in a five star resort experience = without the worry of making any cost decisions during your stay. We are = pretty good at fulfilling last minute requests, however the more we have = planned in advance the better. If you haven=E2=80=99t done so already = please visit our website at = http://www.ceruleanvilla.com/rates-and-amenities = to see all the = features that are included in your rate. As you can see, there is so = much to do that you never have to leave the property. However, you = might want to consider other off-property activities for your group that = are available on Anguilla at an extra charge including dining = reservations, boat excursions, horseback riding, golf, scuba, fishing = and hikes on an uninhabited island. =20 >=20 > Since you will be arriving in just over two weeks we should begin to = plan your stay as soon as possible. I understand that you want to keep = the trip a surprise for your wife and we can handle the details by = email, but don=E2=80=99t hesitate to give me a call on my cell phone = (264) 235-8840 if you need to. >=20 > To get started please review the following questions and provide me = what information you can:=20 >=20 > List of guests with children=E2=80=99s ages and bedroom assignments - = you can find floor plans on our website at the following link = http://www.ceruleanvilla.com/floorplans = ) > Arrival and departure details. Are you flying into Anguilla or St. = Maarten? if flying into St. Maarten, a staff member will meet your group = at the airport and accompany you on a private charter boat to Anguilla. = I will arrange transportation to Cerulean > Please let me know of any restrictions or preferences that the chef = should be aware of. I have the following information so far: > Mrs. Shackelford enjoys dirty martinis with blue cheese olives. > Good Champagne (Our house Champagne is Laurent Perrier - let me know = if you have another preference). > Mrs. Shackelford does not eat seafood > Would you like me to make any dining reservations for you at local = restaurants? I will be happy to advise you. > I understand that this trip is a special celebration for the birthday = of Mrs. Shackelford and that we should plan something for the arrival = night and a beach BBQ for June 6. Do you have any specific ideas? Live = music entertainment for one event is included in your rate, however I = can arrange a band for your arrival night or any other event that you = wish for an extra charge. Also, we can add fireworks and other = entertainment for the birthday celebration at an extra charge if you = wish.=20 > Please let me know if you would like me to arrange the services of a = tennis pro, yoga instructor or and any other services at the property. > We have our own in-house Carita Spa, so I am sure you will want to = schedule some treatments. Please let me have an idea of what time of = day and the number of treatments I should schedule. > Can I book any outside activities for you such as golf, scuba, = horseback riding. I have access to range of boats and yachts for day = excursions on the water.=20 >=20 > Let me know if you have any other requests of questions. =20 >=20 > We look forward to welcoming you to Cerulean Villa! >=20 > All the best, >=20 > Bruce Hearn > Estate Manager >>=20 >=20 >=20 >=20 >=20 >=20 > On May 9, 2017, at 7:08 PM, Esteban Zorrilla = > = wrote: > Dear Mr. Shackelford, >> As I previously mentioned to you, all of the information that you = have sent me I have shared it with Cerulean=E2=80=99s estate manager, = Bruce Hearn. Bruce feels that it is much more efficient to plan your = arrival and stay if he communicates directly with you, Jessica and = Rhonda. I have CC=E2=80=99ed Bruce in this message; Bruce=E2=80=99s = email address is bruce@ceruleanvilla.com = . Bruce is aware that this is a surprise = trip for Mrs. Shackelford and that for now you prefer all communications = to be via email. You can work directly with Bruce on stocking the villa = with food items and on arranging your first meals at the house. >> Please CC me in your email messages as I will be assisting you and = Bruce when possible. >> Kind regards, >> =20 >> Esteban Zorrilla >> Concierge >> International +1 416=C2=A0968 2374 ext. 539 >> Toll Free +1 800 387 2726 ext. 539 >> esteban.zorrilla@lacure.com = lacurevillas.com >> = = >> 122 Scollard Street, Suite 304 Yorkville Toronto Ontario M5R 1G2 = Canada >>=20 >> >=20 --Apple-Mail=_3F8635E6-46A8-4075-9C7D-F2BD456F79A8 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8
Hi Stephen,

Good work!  This information is = very  helpful.  Please send the additional arrival information = when you have it.  I have answered your questions in red below. =  Generally, we can organize activities with short notice, but we = should plan the entertainment, fireworks, boats and dinner reservations = in advance.  We should plan a quick phone call this week to discuss = the birthday celebration and work on the other details.  Let me = know when it would be convenient. 

All the best,

Bruce





On May = 13, 2017, at 5:05 PM, Stephen Shackelford <ssjr2723@gmail.com> = wrote:

Hello Bruce and Esteban,

Here's the current plan for arrivals, = and bedroom assignments:

Stefanie and me - arriving June 3 on JetBlue 1487 into SXM at = 3:38 pm; Bedroom 9 (which appears to be the master bedroom, right?) = Yes, this is the best = bedroom.

Jessica and Stan Steele - arriving June 3 into Anguilla = (Jessica is copied here and can send you her arrival details, but she'll = definitely be in before Stefanie and I get there); Bedroom 6

Rhonda Keay - arriving = June 3 into Anguilla at 6:45 pm (Rhonda is copied here and can get you = her flight number if needed); Bedroom 5

Marc and Emily Lewin - arriving June 3 = on Seaborne flight into Anguilla from San Juan, at 1:05 pm; bedroom = 8

Stan and = Naomi Orkin - arriving June 3 on Seaborne flight into Anguilla from San = Juan, at 1:05 pm; bedroom 7

Fran and Greg Basbagill - arriving June 3 on Delta Air Lines = 461 into SXM at 12:55 pm (**very important to get them out of SXM before = Stefanie and I arrive, to keep the surprise!!); bedroom 4

Christine and Mick = Santoro - arriving June 4, I'm still waiting for flight info from them; = bedroom 2

Ralph = Sulser - arriving June 5 on American Airlines 2219 into SXM at 3:13 pm; = bedroom 1

We = may have two other couples coming, they haven't gotten back to me = definitively yet.  I'll let you know as soon as I hear.  = Depending on whether one or both of them are coming, we may need to use = the separate guest cottage.  

By the way, it looks like there's no = door between bedrooms 3 and 4.  Is that right?  And those are = two twin beds?  Can they be made into a single queen? Bedrooms 3 & 4 connect though a shared = bathroom.  We can set up bedroom 3 as a king if you = want.

The= first four couples are staying the entire time.  The others are = staying for only part of the time.  Do you need everyone's = departure info before we get there, or can people tell you when they get = there? We can handle departures with = 24 hour notice.

On tennis and yoga, people may be interested in both, how far = in advance do we have to plan? Fortunately this is the off-season so availability may not be = a problem, so 24 hour notice should be sufficient.

Fireworks are a great = idea, would love to do that for her birthday celebration on June = 6!  And some kind of live music that night, too.  What are our = options for that? There are two = options for fireworks. There is a pre-packaged show that will get = everyones attention for about 5 minutes for around $3,000. =  A full =E2=80=9CFourth of July=E2=80=9D show would start at = $14,000 for 8 - 10 minutes.  What is your preference for live = music:  1) background music, 2) dance music, 3) interactive = participatory music.  One band is included in the rate, but you = might considered a steel drum band for your arrival dinner = ($1,600).  I have some suggestions for the = birthday celebration, but it might be easier to speak on the = phone.

All the other activities sound great, I'm sure some folks = will want to play golf, everyone will want some spa time (not sure when, = though), and Stefanie will almost certainly want to do a day trip on a = boat.  Do we have to decide before we arrive, though?  Same = for dining reservations.  It's hard to plan without Stefanie's = input!  If you could let us know what sorts of activities we need = to book in advance, and how much in advance, that would be very = helpful.  Then Rhonda, Jessica and I could put our heads together = and make some decisions.  The = nice boats are in short supply.  The range is about $900 for a half = day excursion to $15,000 for a full day on a nice yacht.  You have = also a choice between power and sail.  Power boats tend to be = limited to 12 passengers due to licensing and insurance. =  Please give  me some guidance and I will start looking for a = boat for you.  Other activities should be available with = 24 hour notice. Dining reservations for large parties will be more = difficult.  Best to make those in = advance.

I'll get back to you with some more food thoughts, but I = don't have to plan the full week's worth of food in advance, do I?  = I had assumed I need to let you know what we want stocked for the first = few days, but then Stefanie could speak up when we get there and plan = meals for the last several days of the trip (other than the birthday = dinner on June 6, which we'll plan via email). You get involved with menu planning as much = as you want, but typically Chef Estelle only needs any food restrictions = and preferences to get started.  She can tweak the menus once you = arrive.

Thanks both of you, can't wait for this = trip!  And happy to set up a call for this week if that's easier = than email.

--Stephen



On Wed, May 10, 2017 at 7:42 PM, = bruce@ceruleanvilla.com <bruce@ceruleanvilla.com> wrote:
Dear Mr. = Shackelford,

Please allow me = to introduce myself.  I am Bruce Hearn, the Estate Manager for = Cerulean Villa now for over 15 years.  I am delighted that you have = chosen Cerulean for your holiday in the Caribbean.  My staff and I = look forward to serving you and providing your family with an amazing = vacation.
  
You have wisely selected = the Cerulean Experience option which includes just about everything you = would want in a five star resort experience without the worry of making = any cost decisions during your stay.  We are pretty good at = fulfilling last minute requests, however the more we have planned in = advance the better.  If you haven=E2=80=99t done so already please = visit our website at http://www.ceruleanvilla.com/rates-and-amenities to see all the features that = are included in your rate.  As you can see, there is so much to do = that you never have to leave the property.  However, you might want = to consider other off-property activities for your group that are = available on Anguilla at an extra charge including dining reservations, = boat excursions, horseback riding, golf, scuba, fishing and hikes on an = uninhabited island.  

Since you will be arriving in just over two weeks we should = begin to plan your stay as soon as possible.  I understand that you = want to keep the trip a surprise for your wife  and we = can handle the details by email, but don=E2=80=99t hesitate to give me a = call on my cell phone (264) 235-8840 = if you need to.

To get started = please review the following questions and provide me what = information you can: 

  1. List of guests = with children=E2=80=99s ages and bedroom assignments - you can find = floor plans on our website at the following link http://www.ceruleanvilla.com/floorplans)
  2. Arrival and departure = details.  Are you flying  into Anguilla or St. Maarten? if = flying into St. Maarten, a staff member will meet your group at the = airport and accompany you on a private charter boat to Anguilla. I will = arrange transportation to Cerulean
  3. Please let me know = of any restrictions or preferences that the chef should be aware = of.  I have the following information so far:
    1. Mrs. Shackelford enjoys dirty martinis with blue cheese = olives.
    2. Good Champagne (Our house Champagne is = Laurent Perrier - let me know if you have another preference).
    3. Mrs. Shackelford does not eat seafood
  4. Would you like me to make any dining reservations for you at = local restaurants?  I will be happy to advise you.
  5. I understand that this trip is a special celebration for the = birthday of Mrs. Shackelford and that we should plan something for the = arrival night and a beach BBQ for June 6.  Do you have any specific = ideas?  Live music entertainment for one event is included in your = rate, however I can arrange a band for your arrival night or any other = event that you wish for an extra charge.  Also, we can add = fireworks and other entertainment for the birthday celebration at an = extra charge if you wish. 
  6. Please let me know if = you would like me to arrange the services of a tennis pro, yoga = instructor or and any other services at the property.
  7. We have our own in-house Carita Spa, so I am sure you will = want to schedule some treatments.  Please let me have an idea of = what time of day and the number of treatments I should schedule.
  8. Can I book any outside activities for you = such as golf, scuba, horseback riding. I have access to range of boats = and yachts for day excursions on the water. 
    Let me know if you have any other = requests of questions.  

    We look forward to welcoming you to = Cerulean Villa!

    All the best,

    Bruce Hearn
    Estate = Manager





    On May 9, 2017, at 7:08 PM, Esteban = Zorrilla <esteban.zorrilla@lacure.com> = wrote:
    Dear = Mr. Shackelford,
As I = previously mentioned to you, all of the information that you have sent = me I have shared it with Cerulean=E2=80=99s estate manager, Bruce Hearn. = Bruce feels that it is much more efficient to plan your arrival and stay = if he communicates directly with you, Jessica and Rhonda. I have CC=E2=80=99= ed Bruce in this message; Bruce=E2=80=99s email address is bruce@ceruleanvilla.com. Bruce is aware that this is a = surprise trip for Mrs. Shackelford and that for now you prefer all = communications to be via email. You can work directly with Bruce on = stocking the villa with food items and on arranging your first meals at = the house.
Please = CC me in your email messages as I will be assisting you and Bruce when = possible.
Kind = regards,
 
Esteban Zorrilla
Concierge
International +1 416 968 2374 = ext. 539
Toll Free +1 800 387 2726 = ext. 539
esteban.zorrilla@lacure.com  lacurevillas.com
<image001.png><image002.png><image003.png>

122 Scollard Street, Suite = 304  Yorkville  Toronto Ontario  M5R 1G2 = Canada

 <image004.png>
=



= --Apple-Mail=_3F8635E6-46A8-4075-9C7D-F2BD456F79A8--